You may return your undamaged product and in the original packaging within 30 days of purchase for any reason and receive a FULL REFUND. Should the reason for return not be quality related, the customer must pay return shipping costs. This guarantee is valid only after proof of purchase is presented and validated by the Customer Service team. Customer Service representatives must be notified of a return being made via email for a customer to receive a refund.
mcilpoog will not be responsible for any returns made without proper authorization and RMA (Return Merchandise Authorization) from our Customer Services representatives.
Coffee Machine : 12 Months Limited Warranty for Quality Related Issue (18 Months for Orders Made at mcilpoog.com)
For Warranty Claim Requests Made Within the Country of Purchase (USA, France, Italy, Germany, Spain, UK)
All quality-related issues are eligible for return and repair or replacement. Customers must have purchased the item from an authorized retailer (in-store or online) and must have the proof of purchase to initiate a repair or exchange. Customer Service representatives must be notified via email for any warranty claims.
For Warranty Claim Requests Made Outside the Country of Purchase (USA, France, Italy, Germany, Spain, UK)
All quality-related issues will be handled with a repair or replacement. International shipping costs covering both the return and the sending of the replacement must be covered by the customer.
**mcilpoog is not responsible for damage caused to products caused by drops and spills or mishandling of a unit. Mishandling is characterized by handling a product in any way not advised by the latest edition of the manual. Warranty does not cover wear and tear, and damages arisen from misuse or use not in accordance with the product instructions.**